Care that shows up in minutes, not hours.
Members reach a licensed physician any time of day, any day of the year. Most visits resolved in a single call, with prescriptions sent to a local pharmacy when needed.
- Average connection time
- <90s
- First-call resolution
- 94%
- Reduction in ER leakage
- 38%
Proven outcome
$2,900
Avg. savings per ED diversion
What's included
Built for enterprise outcomes.
Every Lyric service is engineered for scale, integrated with primary care, and reported back to your benefits team with measurable impact.
Always-on availability
24/7/365 access via the Lyric app or phone, including holidays and weekends, with no scheduling friction.
Local pharmacy integration
ePrescribing routed to the member's preferred pharmacy with cost-of-care transparency.
Clinical-grade triage
Symptom-aware routing escalates true emergencies and books follow-ups when continued care is needed.
Built for high engagement
Average 3.8 visits per member per year, replacing avoidable in-network urgent care and ER claims.
What we treat
Comprehensive coverage for urgent care.
- Cold, flu & COVID
- Sinus & allergy
- UTIs
- Skin infections
- Pink eye
- Minor injuries
- Asthma & bronchitis
- Prescription refills
Three ways to connect
Care on the member's terms.
Members choose how they want to reach a provider—whichever is most convenient for the moment they're in.
Asynchronous
Start a secure chat and get a diagnosis and treatment plan without a live appointment—ideal for straightforward needs on your schedule.
Video
Face-to-face video visits when a provider needs to see symptoms or you simply prefer a visual, personal connection.
Phone
A simple phone call connects members to a licensed provider—no app or camera required, from anywhere.
How to use it
Care in four simple steps.
No appointments, no waiting rooms. Here's how members go from symptom to solution.
Open the app or call
Launch a visit from the Lyric app or dial the 24/7 line—any time of day, any day of the year, from any of the 50 states.
Share your symptoms
Answer a few guided questions so we can match you to the right licensed physician and flag anything that needs a higher level of care.
Connect with a Provider
Talk with a provider by phone or video. Most everyday issues are diagnosed and resolved in a single visit.
Get your treatment plan
Receive a care plan and, when needed, a prescription sent to your preferred local pharmacy—plus a follow-up if continued care is warranted.
Outcomes
Real numbers. Reported monthly.
Every Lyric service ships with closed-loop measurement — engagement, clinical outcomes, and claims impact reported back to your benefits team.
- $2,900
- Avg. savings per ED diversion
- 43%
- Annual member utilization
- 87%
- Visits resolved virtually
Explore the rest of the Lyric care suite.
All servicesVirtual Primary Care
Longitudinal relationships with a dedicated primary provider for whole-person, preventive care.
Learn moreBehavioral Health
Therapy, psychiatry, and coaching for the full continuum of mental health needs.
Learn moreDermatology
Asynchronous and live treatment plans for acne, eczema, psoriasis, and more.
Learn moreReady to deploy