Telehealth Mobile Apps: Preferred Channel for Virtual Care Delivery but Generational Differences Persist, J.D. Power Finds

TROY, Mich.: 28 Sept. 2023 — Telehealth has undergone a transition from pandemic era lifeline to convenient outlet for routine follow-ups, treatment of minor illnesses and mental health service. Along the way, according to the J.D. Power 2023 U.S. Telehealth Satisfaction Study,SM released today, a stark generation gap has emerged between Millennials1 and Boomers, with younger patients […]

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